1. Overview

Tech Xperts (“we,” “us,” “our”) stands behind the quality of our repair services. This Warranty & Refund Policy explains your rights and obligations when you submit a device for repair or diagnostic service, our warranty coverage, and the circumstances under which refunds or credits may be issued.

2. Warranty Coverage

2.1 Standard Warranty

• All completed repairs and replaced components are covered by a one-year warranty from the date of service.

• If the original fault recurs within the warranty period, we will reperform the repair at no additional labour cost.

2.2 Parts Warranty

• We use high-quality, professionally sourced replacement parts. All such parts carry the same one-year warranty.

• If a part fails under normal use, we will replace it free of charge.

2.3 Labour Warranty

• Labour associated with covered repairs is guaranteed for one year. If the same issue reappears due to workmanship, we will correct it at no extra labour charge.

3. Warranty Exclusions

The following are not covered by our warranty:

• Damage arising from accidental drops, misuse, liquid exposure, electrical surges, or unauthorised modifications

• New faults or failures unrelated to the original repair

• Faults in pre-existing components or hidden defects discovered after repair

• Cosmetic damage (scratches, dents) and wear-and-tear

• Repairs performed by anyone other than Tech Xperts during the warranty period

• Software issues, data loss, or operating system errors

4. Repair Attempt Fees

• For complex repairs (motherboard work, data recovery, or rework of prior repairs), a repair-attempt fee of £30–£80 may apply if the repair is unsuccessful or the device was serviced previously by another provider.

• If you request an in-depth inspection beyond our standard diagnostic, a non-refundable labour fee applies regardless of repair outcome.

5. Refunds & Cancellations

5.1 Cancellations

• You may cancel a repair order before work begins at no cost.

• Once we have opened your device or commenced repairs beyond basic diagnosis, a labour fee applies and cancellation is not available.

5.2 Refund Eligibility

We consider refund requests in the following cases:

• Failure to repair the original fault after reasonable attempts

• Overcharging or charges made in error

• Services not delivered as described

5.3 How to Request a Refund

• Contact us within 7 days of device collection via email or phone.

• Provide your name, repair order number, a description of the issue, and preferred resolution (refund, rework, or credit).

• We will investigate and respond within 5 business days.

5.4 Refund Processing

• Approved refunds are issued via the original payment method within 5–10 business days.

• Refunds do not include labour fees for diagnostics or inspections already performed.

6. Data Backup & Liability

• You must back up all data before repair. We are not responsible for data loss, corruption, or configuration changes.

• We take reasonable measures to protect your data, but cannot guarantee complete data security or recovery.

7. Device Collection & Storage

• Devices must be collected within 30 days of notification.

• After 30 days, a storage fee of £5 per day applies.

• Unclaimed devices after 90 days may be recycled or sold to recover costs, with any proceeds offset against outstanding charges.

8. Limitations & Liability

• Liability for warranty repairs is limited to the original repair cost.

• We are not liable for indirect, incidental, or consequential damages (lost profits, data, or business interruption).

• Our liability under this policy does not exceed the amount you paid for the repair service.

9. Governing Law & Dispute Resolution

• This policy is governed by the laws of England and Wales.

• Any disputes arising under this policy will be subject to the exclusive jurisdiction of the courts of England and Wales.

For questions or to submit a warranty or refund request, please contact us:

Tech Xperts
Address
Bath, Postal Code
Email: Email Address
Phone: Phone Number