FAQs
Find quick answers to common questions about our services, pricing, process and what to expect when partnering with us.
📱 Phone & Tablet Repairs
📱 Phone & Tablet Repairs
Do you repair both iPhones and Android phones?
Yes, we work on all major brands including Apple, Samsung, Google, Huawei, OnePlus, and more. From screen and battery replacements to charging ports, most phone repairs are done the same day.
Do you repair both iPhones and Android phones?
Yes, we work on all major brands including Apple, Samsung, Google, Huawei, OnePlus, and more. From screen and battery replacements to charging ports, most phone repairs are done the same day.
My phone won’t turn on or charge — can it be fixed?
In most cases, yes! Our technicians are trained in board-level and microsoldering repairs, so we can revive devices with no power, liquid damage, or internal faults that other shops might consider unrepairable.
My phone won’t turn on or charge — can it be fixed?
In most cases, yes! Our technicians are trained in board-level and microsoldering repairs, so we can revive devices with no power, liquid damage, or internal faults that other shops might consider unrepairable.
What type of parts do you use — are they original?
We only use high-quality, tested parts. For Apple devices, we use OEM-grade or premium aftermarket components, and for Android devices, we match manufacturer-approved standards. All parts are covered under warranty.
What type of parts do you use — are they original?
We only use high-quality, tested parts. For Apple devices, we use OEM-grade or premium aftermarket components, and for Android devices, we match manufacturer-approved standards. All parts are covered under warranty.
💻 Laptop & Computer Repairs
💻 Laptop & Computer Repairs
My laptop won’t power on — can you help?
Yes. We repair motherboard issues, power faults, SSD failures, and RAM problems. We diagnose the fault first, provide a clear explanation, and give a no-obligation repair quote.
My laptop won’t power on — can you help?
Yes. We repair motherboard issues, power faults, SSD failures, and RAM problems. We diagnose the fault first, provide a clear explanation, and give a no-obligation repair quote.
Can you upgrade my laptop instead of replacing it?
Absolutely! We can upgrade RAM, install SSDs, replace batteries, or improve cooling systems. Upgrades are often a cost-effective alternative to buying a new device and can extend its lifespan.
Can you upgrade my laptop instead of replacing it?
Absolutely! We can upgrade RAM, install SSDs, replace batteries, or improve cooling systems. Upgrades are often a cost-effective alternative to buying a new device and can extend its lifespan.
My computer is slow and overheating — what can be done?
We can clean cooling fans, replace thermal paste, and upgrade storage to speed up your system. A full service often makes older laptops or PCs feel like new again.
My computer is slow and overheating — what can be done?
We can clean cooling fans, replace thermal paste, and upgrade storage to speed up your system. A full service often makes older laptops or PCs feel like new again.
Do you need my passwords or login details to repair the device?
Sometimes, temporary access is needed to test functions like Wi-Fi, camera, or apps. You can unlock the device yourself if you prefer. We always keep your data safe and confidential.
Do you need my passwords or login details to repair the device?
Sometimes, temporary access is needed to test functions like Wi-Fi, camera, or apps. You can unlock the device yourself if you prefer. We always keep your data safe and confidential.
Can you recover files from a damaged laptop or phone?
Yes, we offer data recovery from phones, laptops, USBs, and external drives. Even if the device won’t power on, we do our best to retrieve important files safely.
Can you recover files from a damaged laptop or phone?
Yes, we offer data recovery from phones, laptops, USBs, and external drives. Even if the device won’t power on, we do our best to retrieve important files safely.
🖥️ Custom PCs & Tech Support
🖥️ Custom PCs & Tech Support
Do you build custom gaming or office PCs?
Yes! We design custom-built PCs for gaming, content creation, or office work. We guide you through component selection, assembly, and performance optimization.
Do you build custom gaming or office PCs?
Yes! We design custom-built PCs for gaming, content creation, or office work. We guide you through component selection, assembly, and performance optimization.
Do you provide ongoing tech support or maintenance?
Yes. We offer remote support, software troubleshooting, and system tune-ups to keep devices running smoothly and help prevent future issues.
Do you provide ongoing tech support or maintenance?
Yes. We offer remote support, software troubleshooting, and system tune-ups to keep devices running smoothly and help prevent future issues.
🛠️ General Information
🛠️ General Information
Do you offer a “no fix, no fee” policy?
Yes! If we can’t fix your device, you won’t pay anything. This policy gives customers confidence that we only charge for successful repairs.
Do you offer a “no fix, no fee” policy?
Yes! If we can’t fix your device, you won’t pay anything. This policy gives customers confidence that we only charge for successful repairs.
Is my data safe during repair?
Absolutely. We treat all data as confidential. Devices are handled securely, and we take every precaution to protect your personal files and information.
Is my data safe during repair?
Absolutely. We treat all data as confidential. Devices are handled securely, and we take every precaution to protect your personal files and information.
How long do repairs usually take?
Repair times vary depending on the device and issue. Most phone repairs are same-day, while laptop or motherboard repairs can take 1–3 working days. We keep you updated at every stage.
How long do repairs usually take?
Repair times vary depending on the device and issue. Most phone repairs are same-day, while laptop or motherboard repairs can take 1–3 working days. We keep you updated at every stage.
Do your repairs come with a warranty?
Yes. All repairs include a parts and labour warranty. If the same issue reoccurs during the warranty period, we’ll inspect and fix it free of charge.
Do your repairs come with a warranty?
Yes. All repairs include a parts and labour warranty. If the same issue reoccurs during the warranty period, we’ll inspect and fix it free of charge.
Reach Us with Ease
Address
23B High St, Shepton Mallet
BA4 5AA
Nearest Station
Great Ostry Bus Stop (10 minutes walking distance
Parking
Town Parking (30 minutes free) 1 minute walking distance
Great Ostry Car Park (1 hour free) 5 minutes walking distance
Paul Street Car Park (1 hour free) 3 minutes walking distance
Your reliable, trusted tech repair experts are just one call away!
Your reliable, trusted tech repair experts are just one call away!